How Do I Reset My Password?

Follow these steps to reset your Govenda password, including what to do if the reset email doesn't arrive or the link has expired.

Steps to reset your password

1. Go to the Govenda sign-in page.
2. Click "Forgot?" below the password field.
3. Enter the email address associated with your Govenda account.
4. Click Submit.
5. Check your email inbox for a message from Govenda containing a password reset link.
6. Click the link in the email.
7. Create a new password that meets the requirements below.
8. Sign in with your new password.

Password requirements

Your new password must include all of the following:

• Minimum length: At least 10 characters
• Uppercase letter: At least one (A–Z)
• Lowercase letter: At least one (a–z)
• Number: At least one (0–9)
• Special character: At least one of: ! @ # $ % ^ * - _ + =

"Password validation failed"

Your new password doesn't meet one or more of the requirements above. Review each rule carefully and try again.

I didn't receive the reset email

• Check your spam or junk folder — reset emails sometimes end up there.
• Make sure you entered the exact email address that's registered with your Govenda account. It may be different from your personal email.
• Wait a few minutes — email delivery can occasionally be delayed.
• Ask your administrator to confirm which email address is registered for your account.

Security note: The system always displays a confirmation message after you submit a reset request, even if the email address isn't in the system. This is intentional to prevent others from checking whether a specific email is registered.

My reset link doesn't work or says it's expired

• Reset links are valid for 24 hours. If more than 24 hours have passed, request a new link by repeating the steps above.
• If you requested multiple resets, only the most recent link works. Older links are automatically invalidated.
• Click the link directly from the email rather than copying and pasting it — partial URLs can cause errors.

I reset my password but still can't sign in

• If your company uses Single Sign-On (SSO), resetting your Govenda password won't help — SSO accounts must sign in through the SSO button. See [Single Sign-On (SSO) Is Not Working].
• Make sure you're entering your new password and that your browser or device is not auto filling an old password.

Good to know

• Resetting your password also unlocks a locked account. If your account was locked due to too many failed attempts, completing the reset will unlock it immediately.
• The reset link is valid for 24 hours from when it was sent.
• Each new reset request invalidates all previous links — always use the most recent one.

Still need help?

Contact your administrator. If they're unable to resolve it, reach out to Govenda Support at support@govenda.com.