My Account Is Locked

Your account has been temporarily locked due to too many incorrect login attempts. Here's how lockout works and how to regain access quickly.

How account lockout works

• Number of attempts before lockout: 10 incorrect attempts.
• Warning message: When you have 3 or fewer attempts left, you'll see "You are approaching the login attempt limit."
• Progressive lockout: Each additional failed attempt while locked adds 1 extra minute to your lockout duration. The more you try, the longer you wait.

Critical: Stop trying to sign in once you see "Account Locked." Every additional attempt makes the lockout longer.

How to regain access

Option 1 — Reset your password (fastest and recommended)

Resetting your password immediately unlocks your account, regardless of how long the lockout timer has left.

1. Go to the Govenda sign-in page.
2. Click "Forgot?" under the password field.
3. Enter your email address and click Submit.
4. Check your email for the reset link (check spam/junk if needed — the link is valid for 24 hours).
5. Click the link and create a new password that meets the requirements below.
6. Sign in with your new password — your account is now unlocked.

Option 2 — Wait it out

Stop all login attempts completely. Remember that the wait time increases with each failed attempt, so patience is key.

Option 3 — Ask your administrator for help

Your administrator can contact Govenda Support at support@govenda.com to have your account unlocked immediately. This is the best option if you need access urgently (such as before a board meeting) and can't reset your password.

Password requirements

When resetting your password, your new password must include all of the following:

• Minimum length: At least 10 characters
• Uppercase letter: At least one (A–Z)
• Lowercase letter: At least one (a–z)
• Number: At least one (0–9)
• Special character: At least one of: ! @ # $ % ^ * - _ + =

"Password validation failed"

If you see this error when setting your new password, it doesn't meet one or more of the requirements above. Review each rule and try again.

Frequently asked questions

• How many attempts do I get before lockout? You get 10 attempts. You'll see a warning when you have 3 or fewer remaining.
• How long do I have to wait? The base lockout duration is shown on screen, but each additional failed attempt while locked adds 1 more minute.
• Does resetting my password unlock my account? Yes, immediately. This is the fastest way to regain access.
• Can my administrator unlock my account? Yes. They can contact Govenda Support to unlock it manually.
• I'm locked out and have a board meeting in 10 minutes — what do I do? Reset your password (fastest self-service option) or have your administrator contact Govenda Support for an immediate unlock.